Cookie Policy
Last updated: October 2026
1. Introduction
This Cookie Policy explains how Reputation Management Agency ("we", "us", or "our"), operated by Pearl Lemon Group, uses cookies and similar tracking technologies when you visit our website at https://reputationmanagementagency.uk.
2. What Are Cookies?
Cookies and similar technologies (such as browser local storage and third-party scripts) store or read information on your device. Some are needed for the site to work; others are optional.
3. How We Ask for Consent
When you first visit, no optional analytics, chat or map services are loaded. A banner offers "Essential only" or "Accept all". Optional services load only after you choose "Accept all". If you choose "Essential only", close the banner, or your saved choice cannot be read, optional services stay off.
4. Categories We Use
Essential (always on)
Running the website, submitting enquiry forms, the booking calendar you choose to open, and remembering your cookie choice (stored in your browser's local storage under the name rma_cookie_consent_v1).
Analytics (only with "Accept all")
Google Analytics 4 (Google), Microsoft Clarity (Microsoft) and the Pearl Lemon Group website tracker, used to understand which pages are visited and how the site is used.
Chat and maps (only with "Accept all")
Crisp live chat, and the embedded Google Maps view of our office in the footer. Without consent a plain address and a link to Google Maps are shown instead.
The specific cookies these providers set, and how long they keep them, are determined by each provider. Please see their own privacy and cookie notices for details.
5. Changing or Withdrawing Your Choice
Use the "Cookie settings" button in the website footer at any time. If you switch from "Accept all" to "Essential only", the page reloads so that optional services stop running. Cookies already set by those providers may remain in your browser until they expire; you can delete them in your browser settings.
For how we handle personal information you send us, see our Privacy Policy.
6. Contact Information
If you have any questions regarding our use of cookies or our data privacy standards, please reach out to:
- Email: info@pearllemongroup.com
- Phone: +44 20 7183 3436 / +44 7454 539583
- Address: 1st floor, 22 York Buildings, London WC2N 6JU, UK