Reputation Management Agency
B2B Software Review Management
Review dispute and review-profile support for SaaS and software vendors on G2, Capterra, Gartner Peer Insights and TrustRadius.
Not every review can be removed. See what we can and can't dispute.
- Discreet
- Enquiries handled with care
- UK wide
- London-based specialist team
- Search
- Removal, suppression and review repair
- Policy
- Policy-based, lawful removal requests
Overview
Why This Matters For Your Brand
For software companies, review platforms are often part of how buyers build a shortlist. We help SaaS and B2B technology vendors deal with reviews that appear to break platform rules, and build review profiles that fairly reflect real customer experience. Our work is policy-based. We do not buy, write or swap reviews, we cannot identify anonymous reviewers and we do not promise removals. Every platform makes its own moderation decisions.
Platforms we cover
For employer reviews, see Glassdoor review disputes. For consumer platforms, see Trustpilot and Google reviews.
- 01
G2 review disputes
reports under G2's Community Guidelines, such as competitor reviews, non-users and conflicts of interest.
- 02
Capterra, GetApp and Software Advice
one set of guidelines across three buyer sites.
- 03
Gartner Peer Insights
concerns about reviews read by enterprise buyers.
- 04
TrustRadius and other niche directories
the same evidence-first approach, applied to each platform's published rules.
What we do
- 01
Review audit
we go through your profiles and list reviews that may have genuine reporting grounds, separately from those that are fair criticism.
- 02
Disputes
evidence-based reports, each tied to a specific platform rule.
- 03
Responses
calm, professional public replies that prospective buyers will read.
- 04
Review programme
a rule-compliant way to invite more of your real customers to leave reviews, so your profile reflects your customer base as a whole.
How we decide what to dispute
Our review dispute methodology explains how we separate genuine policy breaches from fair comment, and why we decline cases that don't qualify.
Explore
Related Reputation Services
Contact
Inquire About B2B Software Review Management
Send a short brief and a reputation specialist replies within one working day.
- UK+44 20 7183 3436
- UK+44 7454 539583
- info@pearllemongroup.com
- 1st floor, 22 York Buildings, London WC2N 6JU, UK
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