Website Terms of Use
Effective date: 11 October 2026. These terms explain how you may use reputationmanagementagency.uk. The website is operated for Pearl Lemon Limited (registered in England and Wales, company number 10411490), trading for these services as Reputation Management Agency. Registered office: 152–160 City Road, London EC1V 2NX. General enquiries: info@pearllemongroup.com.
1. Information provided on this website
Our pages explain possible approaches to review-integrity reporting, online reputation management, search-result correction, crisis communication and related services. They are intended as general information, not as legal advice, a guaranteed outcome or an offer to provide a particular service on fixed terms. We aim for accuracy but platform policies, appeal rules and legislation may change. Check the linked official guidance for the latest rules.
2. Requests for consultation and services
Sending an enquiry, booking a call or receiving an initial assessment does not automatically create a client relationship or oblige us to accept an engagement. If we agree to undertake work, the parties, fees, scope, deliverables, data-handling arrangements and any cancellation or refund rights should be set out in a separate written agreement. A price indicated on a website page is not a binding quotation until confirmed by the responsible contracting party.
3. Independent platform decisions
We do not control Google, Trustpilot, Glassdoor, Tripadvisor, Booking.com, other review services, search engines, publishers or regulators. A platform may decline or reverse a removal request or change its rules. We cannot guarantee a review or article will be removed, a report or appeal will succeed, ratings will improve, or particular search positions will be achieved. Criticism that is genuine and complies with a platform's policies is not automatically eligible for removal.
4. Lawful evidence and ethical conduct
Website users must not submit fabricated evidence, impersonate another person, report content dishonestly, access accounts without authority, threaten reviewers, disclose unnecessary private information or attempt to misuse the platform-reporting process. We may decline enquiries that seek to suppress legitimate criticism or involve an unsupported legal or policy allegation. Review requests should be based on factual information and current platform guidelines.
5. External links and affiliated services
References to external platforms or affiliated services, including Pearl Lemon PR, are offered to help explain related expertise and different service routes. The content and terms of third-party websites are controlled by their respective operators. Linking to an official platform does not imply endorsement, special status, a privileged moderation relationship or guaranteed access.
6. Site materials and intellectual property
Unless indicated otherwise, text, original graphics, code and website branding are protected by applicable intellectual-property rules. You may read and share links to our public pages for lawful purposes; you may not falsely represent the site's content as official platform guidance or copy substantial proprietary material for misleading or unauthorised commercial use. Platform names and logos are the property of their respective owners.
7. Privacy
Review our Privacy Policy and Cookie Policy for information about enquiries, data processing and optional technologies. Please do not send account passwords, patient data, identity documentation or sensitive employee records through a general contact form.
8. Legal limitations and rights
Nothing in these website terms excludes rights or liabilities that cannot legally be excluded, including those arising from fraud, fraudulent misrepresentation or any applicable statutory protections. The terms do not replace any separate signed client agreement. For matters involving defamation, employment rights or data protection, seek advice from an appropriately qualified legal professional.
9. Corrections and updates
We may revise this page if the website, the relevant policies or the operating arrangements change. If you spot a substantive factual error or need clarification, contact info@pearllemongroup.com.